Delete your account

How to delete your account

1. Open flatnumber: the Android or iPhone app, or app.flatnumber.com in any browser. You don't need to install anything.
2. Sign in and go to Profile.
3. At the bottom, tap Delete my account.
4. For each community you belong to, tell us whether you are still an owner there or not anymore.
5. Confirm with your password (or your Google account) and tap Delete my account.

Can't sign in? Email privacy@flatnumber.com from the address of your account and ask us to delete it. We will confirm it is you before deleting anything.

What we delete

• Your flatnumber account and sign-in methods (password, Google, Apple).
• Your profile: name, surname, phone, photo and visibility settings.
• Your notification preferences and device tokens.
• Your name as the author of tickets and comments.
• Communities where you are the only member, with all their data.

What each community keeps

Your communities keep the records they must keep by law, for example your name, unit, payments and any pending fees, and official records such as meeting minutes, notices, expenses and documents.

• If you are still an owner, the administrator keeps your name, surname, email and phone to manage the community. Other owners can no longer see them.
• If you are not an owner anymore, your membership is anonymised. The administrator receives your last details once and must keep them only if the law of their country requires or allows it.
• If you are an administrator without a unit, your membership is anonymised, and the other administrators receive your name, email and phone once, for their records.
• If you are the only member of a community, that community and all its data are deleted together with your account.

Questions about those records go to your community's administrator.

How long it takes

Usually a few minutes. If you are the only administrator of a community with other members, the deletion takes 30 days so the community can appoint a new administrator. You can cancel it from your profile during that time. We email you when your account has been deleted.