Each flatnumber account belongs to one email address. If you sign in with a different address, flatnumber can't know it's you, so it opens a new account — and that account has no communities.
Why it happens
The most common reasons:
- Apple's Hide My Email. When you tap Continue with Apple and choose to hide your email, Apple gives flatnumber a private address (it ends in
privaterelay.appleid.com). Your community invited your real address, so the two don't match. - A different Google account. For example, you were invited at your work address and you tapped Continue with Google with your personal Gmail.
- A typo or an old address when you created the account.
Find your communities
- Log out (open the menu with your picture and tap Log out).
- Sign in the way you did before, or with the email address your community invited.
- Your communities appear as usual.
To avoid it next time, always use the same method and email. You can check which ones your account has in Profile → Sign-in methods — see Sign in with email, Google or Apple.
Keep only one account
Accounts can't be merged, but you can tidy up:
- To keep using the account that has your communities, just sign in to it from now on. If the other one is empty, you can delete it: sign in to it, go to Profile → Delete my account and confirm.
- To move to the other address (for example, to keep using Apple with a hidden email), ask your community's administrator to invite that address. Once you are in, you can delete the old account.
Common questions
Will I lose anything if I delete the empty account?
No. An account with no communities has nothing to lose.
Can flatnumber merge my two accounts?
Not at the moment. If neither option above works for you, email support@flatnumber.com and we'll help.