These terms are the agreement between you and Flatnumber Ltd ("flatnumber", "we", "us") for the use of the flatnumber app — on the web at app.flatnumber.com and on Android and iOS — and of help.flatnumber.com (together, the "service").
Please read them together with our Privacy Policy (help.flatnumber.com/privacy/) and, if you administer a community, our Data Processing Agreement (help.flatnumber.com/dpa/).
1. Who we are
Flatnumber Ltd is a company registered in Malta (registration number C 76706). Address: 28/flat 11 Nazzarenu Street, Sliema SLM 2074, Malta. Contact: support@flatnumber.com · privacy: privacy@flatnumber.com.
2. What flatnumber does
flatnumber helps the owners and administrators of residential buildings run their community: units and owners, fees and payments, expenses and invoices, budgets and funds, documents, meetings, notices and support tickets.
flatnumber is a tool. It does not manage your building, hold or move money, or give legal, accounting or tax advice. Calculations (fees, budgets, balances, year-end results) follow the data and settings the community's administrators enter; the community decides what to approve and is responsible for meeting the law that applies to it, such as its building's rules and the law on owners' associations in its country.
3. Who can use flatnumber
- You must be 18 or older and able to enter into a binding contract.
- You use flatnumber either as a member of a community (an owner or another person the community has invited) or as an administrator of it (an owner chosen by the community, or a managing agent acting for it).
- By creating a community, or by accepting these terms on its behalf, an administrator confirms that they are authorised by the community to do so. The community is then our customer, and these terms and the Data Processing Agreement apply between the community and us. If a managing agent signs up for the communities it manages, the agent is our customer and confirms that each community has authorised it.
4. Your account
- Give accurate information and keep it up to date.
- Keep your sign-in details secure and do not share your account. You are responsible for what is done with it.
- Tell us at once if you think someone else is using your account.
- You can delete your account at any time from the app (see help.flatnumber.com/delete-account/). What happens to your data in each community is explained in the Privacy Policy, section 8.
5. Communities, administrators and members
- The community's data belongs to the community. We use it only to provide the service, as described in the Data Processing Agreement and the Privacy Policy.
- Administrators decide who joins the community, what each person can see, and what is published. They must have a lawful reason to add people and their details (including owners who do not use the app), keep the records accurate, and tell members how the community uses flatnumber.
- Members see what the community's administrators share with them. Questions or disagreements about the community itself (fees, decisions, works, meetings) are for the community and its administrators, not for flatnumber.
- An administrator can leave or be replaced; a community should always have at least one administrator.
6. Artificial intelligence
Some features use AI (for example, reading invoices or helping draft the annual general meeting document). The result is always a draft that an administrator reviews before it is used. AI can make mistakes: check every draft before you rely on it. Figures and fee calculations are produced by flatnumber's code, not by the AI. How AI uses data is explained in the Privacy Policy, section 5.
7. Acceptable use
Do not use flatnumber to:
- break the law, or help someone else to;
- harass, threaten or defame anyone, or publish content that is obscene, hateful or discriminatory;
- upload content you have no right to share, or that infringes someone else's rights;
- upload special categories of personal data (such as health data) unless it is truly necessary for the community and lawful;
- send spam or unsolicited messages, or collect other people's details without their consent;
- impersonate someone, give false information or commit fraud;
- try to access accounts, communities or data that are not yours, test or break our security, or interfere with the service (including by overloading it or using automated scraping);
- copy, resell or rent the service, or build a competing product from it, unless we agree in writing.
If someone breaks these rules we may remove the content, limit features, or suspend or close the account or community involved (section 11). We may also report illegal activity to the authorities.
8. Fees
- Members do not pay flatnumber to use the app.
- Communities (or the managing agent that subscribes for them) pay the fees shown in the app or agreed with us in writing, and any usage charges, such as AI features beyond the credits included.
- Prices exclude VAT unless stated. We will tell you at least 30 days before a price change takes effect; if you do not agree, you can stop using the paid features or close the community before then.
- Money the community collects from its owners (fees, charges) never passes through flatnumber.
9. Availability and support
- We work to keep flatnumber available at all times, but we cannot promise it will never be interrupted: we may need maintenance, and we depend on other providers (such as Google Cloud). We try to schedule maintenance when it affects the fewest people and to warn you in the app beforehand.
- Support is given in English through the support section of the app or by email. We aim to reply within 1 working day when the service cannot be used, and within 3 working days for other questions.
- We back up the data regularly (Privacy Policy, section 8). Communities are still responsible for keeping any copies they must keep by law: administrators can download the documents stored in the app and can ask us at any time for an export of their community's data.
10. Changes to the service and to these terms
- The service will evolve: we may add, change or remove features. If we remove a feature that a community relies on, we will give reasonable notice and, on request, an export of the related data.
- When we change these terms we update the date at the top. If a change is significant, we tell you in the app or by email at least 30 days before it takes effect. If you do not agree, you can stop using flatnumber and delete your account or community; continuing to use it after that date means you accept the new terms.
11. Suspension and closure
- We may suspend or close an account or a community if it breaks these terms, if fees remain unpaid after a reminder, if the law requires it, or to protect the service or other users. Unless the matter is urgent or the law forbids it, we will warn the administrators first and give them a chance to fix it or to ask for an export of their data.
- An administrator can delete the community at any time. Its data and files are then deleted as described in the Data Processing Agreement (section 7) and the Privacy Policy (section 8).
12. Intellectual property
- flatnumber, its software, design and content belong to us or our licensors. We give you a personal, non-exclusive right to use the service while these terms apply.
- You keep all rights to what you and your community upload. You allow us to store, process and display it only as needed to provide the service.
- If you send us suggestions, we may use them freely to improve flatnumber.
13. Responsibility
- We provide flatnumber with reasonable care and skill. Apart from that, and as far as the law allows, the service is provided "as is".
- We are not responsible for decisions the community takes with the help of flatnumber, for the accuracy of the data its administrators enter, or for losses caused by events outside our reasonable control.
- As far as the law allows, we are not liable for indirect or consequential losses (such as lost profits or reputation), and our total liability to a customer in any 12-month period is limited to the fees that customer paid us in the 6 months before the event; for members who pay nothing, to €100.
- Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or for fraud), or the rights you have as a consumer.
14. App stores
If you downloaded the app from the Apple App Store or Google Play, these terms are between you and Flatnumber Ltd, not Apple or Google, and we alone are responsible for the app and its support. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The app store's own terms also apply to your use of its store.
15. General
- These terms, the Privacy Policy and, for customers, the Data Processing Agreement are the whole agreement between us about the service. If any part is found invalid, the rest still applies. Not enforcing a right straight away does not mean we give it up.
- We may transfer this agreement to a company that takes over the service, and will tell you if we do.
- These terms are written in English; if they are translated, the English version prevails.
- These terms are governed by the law of Malta, and the courts of Malta have jurisdiction. If you are a consumer, you also keep the protection of the mandatory law of the country where you live and can bring a claim there.
16. Contact
support@flatnumber.com · privacy@flatnumber.com Flatnumber Ltd, 28/flat 11 Nazzarenu Street, Sliema SLM 2074, Malta.